Shipping policy

At CAMPONE, many of our products are large, vehicle-specific, and require specialized transportation. This Shipping Policy explains how orders are prepared, shipped, delivered, and inspected.

Please review this policy before placing your order.

Order Processing

Orders are processed after CAMPONE confirms the order details, product availability, vehicle fitment information where applicable, and required payment or deposit.

Processing times vary depending on the product.

In-stock products may be prepared for shipment after order confirmation and payment processing.

Pre-order, special-order, or custom-configured products may require additional production or preparation time.

Any estimated production or shipping timeframe provided on the product page, quotation, invoice, or order confirmation is an estimate unless CAMPONE expressly states otherwise in writing.

Shipping Methods

Depending on product size, weight, destination, and availability, CAMPONE orders may ship by:

Parcel carrier
Ground freight
LTL freight
Palletized freight
Crated freight
Other specialized transportation methods

Large CAMPONE products such as Truck Caps, CAP1 Classic systems, UniLift™ systems, and similar oversized products may require freight delivery rather than standard parcel shipping.

Shipping Charges

Unless specifically stated otherwise, shipping and freight charges are not included in the advertised product price.

Shipping charges may be:

Calculated at checkout
Quoted separately before shipment
Included in a written quotation or invoice
Confirmed after the delivery address and delivery requirements are reviewed

Freight cost may vary based on:

Delivery ZIP Code
Product dimensions and weight
Commercial or residential address
Liftgate requirements
Limited-access delivery
Remote-area delivery
Terminal pickup
Special handling requirements
Carrier availability

If additional delivery services are requested or required after the original quote is issued, additional freight charges may apply.

Residential Delivery and Liftgate Service

Large freight shipments delivered to a residential address may require additional carrier services.

These may include:

Residential delivery
Liftgate service
Delivery appointment
Limited-access delivery
Special handling

If your delivery location does not have a loading dock, forklift, or other suitable unloading equipment, liftgate service may be required.

Please provide accurate delivery information when placing your order or requesting a freight quote.

Additional carrier charges resulting from incomplete or inaccurate delivery information may be charged to the customer where permitted by law.

Commercial Delivery

Commercial freight rates may apply only when the delivery location qualifies as a commercial business address and has appropriate freight access.

A commercial address may require:

Normal tractor-trailer access
Regular business receiving hours
Suitable unloading equipment
A loading dock or forklift where required

A business operated from a residence may still be classified by the carrier as a residential delivery location.

Delivery Appointments

For many LTL freight shipments, the carrier may contact the recipient to schedule delivery.

Customers are responsible for providing a valid:

Contact name
Phone number
Email address
Delivery address

Please make sure someone authorized to receive and inspect the shipment is available during the scheduled delivery window.

Missed delivery appointments, re-delivery, storage, or address correction fees charged by the carrier may become the customer's responsibility where applicable.

Delivery Times

Transit and delivery times are estimates only unless CAMPONE expressly provides a guaranteed delivery service in writing.

Delivery may be affected by:

Carrier delays
Weather
Road conditions
Natural disasters
Labor disruptions
Freight terminal congestion
Equipment availability
Holiday schedules
Government actions
Customs clearance
Events outside CAMPONE's reasonable control

If a material shipping delay occurs, CAMPONE will communicate available information and provide any options required under applicable law.

Pre-Order Shipping

Products identified as Pre-Order are not immediately available for shipment.

Estimated production or availability periods may be provided on the product page, quotation, checkout page, invoice, or order confirmation.

Pre-order shipping dates are estimates and may change due to:

Production scheduling
Material availability
Transportation availability
Product configuration
Supplier delays
Other circumstances affecting production or fulfillment

CAMPONE will make reasonable efforts to communicate significant changes to estimated availability.

Payment and cancellation terms for pre-orders are governed by the applicable order terms and our Return & Refund Policy.

Vehicle-Specific Orders

Certain CAMPONE products are manufactured or configured for specific vehicle models, model years, truck-bed configurations, or mounting systems.

Customers are responsible for providing accurate vehicle information before shipment.

Please verify your:

Vehicle make
Model
Model year
Bed length
Cab configuration
Relevant factory or aftermarket modifications

before the order enters final fulfillment.

Incorrect vehicle information may delay shipment or affect product fitment.

Freight Inspection at Delivery

Large freight shipments should be carefully inspected before the delivery receipt is signed.

Please inspect:

Outer packaging
Pallet
Crate
Carton
Product surfaces
Visible accessories
Packaging condition

for signs of damage.

Examples of freight damage may include:

Crushed packaging
Broken crates
Punctures
Forklift damage
Bent components
Missing packages
Visible scratches or structural damage

If damage is visible, note the damage clearly on the carrier's delivery receipt before signing.

Whenever possible, take photographs of:

The entire shipment
Freight label
Packaging
Damaged areas
Product condition

Keep all packaging materials until the product has been fully inspected.

Concealed Freight Damage

Some shipping damage may not be visible until the product is unpacked.

If concealed damage is discovered, please contact CAMPONE promptly at:

info@camponecamper.com

Please include:

Order number
Description of the damage
Photographs of the product
Photographs of the packaging
Photographs of the freight label or delivery documentation when available

Do not discard packaging materials until the claim has been reviewed.

Damaged or Incorrect Shipments

If your order arrives damaged, incomplete, or different from what you ordered, please contact CAMPONE before installing, drilling, wiring, modifying, or using the product.

Depending on the circumstances, CAMPONE may:

Provide replacement parts
Arrange repair
Replace the affected product
Assist with a freight claim
Authorize another appropriate resolution

The appropriate remedy will depend on the nature of the issue.

Changes to the Delivery Address

Please contact CAMPONE as soon as possible if the delivery address needs to be changed.

Once a freight shipment has been booked or tendered to the carrier, address changes may:

Delay delivery
Require carrier approval
Result in additional charges

CAMPONE cannot guarantee that an address can be changed after shipment has entered the carrier network.

Order Pickup

Customer pickup may be available only when specifically confirmed by CAMPONE in advance.

Please do not arrive at a CAMPONE location, warehouse, or freight facility for pickup unless you have received written pickup confirmation and instructions.

International Shipping

CAMPONE may offer international shipping to selected destinations.

International shipping availability, freight cost, and delivery terms may vary depending on:

Destination country
Product
Freight method
Customs requirements
Import restrictions
Local delivery conditions

Unless expressly included in the CAMPONE quotation or invoice, the customer is responsible for applicable:

Import duties
Customs charges
VAT or other local taxes
Brokerage fees
Import clearance charges
Destination handling fees

International delivery estimates may be affected by customs processing and local carrier conditions.

Please contact us before ordering if you need international shipping assistance.

Shipping Restrictions

CAMPONE reserves the right to decline shipment to locations where:

Freight access is not reasonably available
Carrier service is unavailable
Import restrictions apply
Delivery conditions create unreasonable safety or logistical concerns
Shipment would violate applicable law or carrier requirements

If CAMPONE cannot fulfill an accepted order because delivery is unavailable, we will contact the customer regarding available options.

Returns

Shipping and return freight for returned products are governed by our Return & Refund Policy.

Original freight, shipping, residential delivery, liftgate, expedited delivery, installation, or other service charges may be non-refundable except where otherwise stated in our Return & Refund Policy or required by applicable law.

Customers should not return large freight products without prior authorization from CAMPONE.