Refund policy

At CampOne, our products are designed for vehicle-specific installation and are often shipped as large or oversized freight. To help ensure a clear and fair return process, please review the following policy carefully before placing your order.

7-Day Return Request Period

You may request a return within 7 calendar days after receiving your order.

To be eligible for a return, the product must:

Be unused and in the same condition in which it was received.
Not have been installed, mounted, drilled, cut, modified, wired, assembled, or otherwise altered.
Show no signs of use, weather exposure, misuse, damage, or improper handling.
Include all original hardware, accessories, manuals, components, and packaging.
Be returned in its original crate, pallet, carton, or other protective packaging when applicable.
Include proof of purchase.

Because CampOne products are large, vehicle-specific products, we strongly recommend confirming your vehicle year, make, model, bed configuration, and product compatibility before placing an order and again before beginning installation.

Once a product has been installed or modified, it is generally no longer eligible for return unless the return relates to a confirmed manufacturing defect or an error made by CampOne.

How to Request a Return

To request a return, contact us at:

info@camponecamper.com

Please include:

Your name
Order number
Product purchased
Vehicle year, make, and model
Reason for the return
Photos of the product and packaging when requested

All returns require prior authorization from CampOne.

Do not ship a product back without receiving return instructions from us first. Unauthorized returns may be refused.

If your return is approved, we will provide instructions regarding the return location, packaging requirements, and shipping arrangements.

Our U.S. contact address is:

CampOne
1203 Galleria Blvd
Rock Hill, SC 29730
United States

Please do not send a return to this address unless specifically instructed to do so by CampOne.

Return Shipping and Freight Charges

Unless the return is caused by a confirmed CampOne shipping error, incorrect product, or covered product defect, the customer is responsible for all return transportation costs.

Because many CampOne products require palletized, crated, oversized, or LTL freight transportation, return freight costs can be substantial.

Customers are responsible for ensuring that returned products are properly protected, packaged, secured, and prepared for transportation.

Original shipping, freight, residential delivery, liftgate, expedited shipping, installation, and other service charges are generally non-refundable, except where the return results from an error by CampOne or where otherwise required by law.

If CampOne arranges return transportation on the customer's behalf, the applicable return freight cost may be deducted from the refund.

Freight Damage and Delivery Inspection

Please inspect all packages and freight shipments carefully at the time of delivery.

For LTL or oversized freight shipments, please inspect the crate, pallet, packaging, and visible product condition before accepting the shipment whenever reasonably possible.

If visible shipping damage is found:

Note the damage clearly on the carrier's delivery receipt before signing.
Take photographs of the packaging, pallet or crate, product, and damaged areas.
Keep all packaging materials.
Contact CampOne as soon as possible.

For concealed shipping damage that is discovered after unpacking, please notify us promptly and provide photographs and supporting information.

Failure to document visible freight damage at delivery may make it more difficult to pursue a freight claim with the carrier.

Damaged, Defective, or Incorrect Products

Please inspect your CampOne product before installation.

If you receive a product that you believe is defective, damaged, incomplete, or different from what you ordered, contact us as soon as possible at:

info@camponecamper.com

Please do not install, modify, drill, cut, wire, or otherwise alter the product before contacting us.

We may request photographs, videos, measurements, vehicle information, packaging photographs, or other information necessary to evaluate the issue.

After review, CampOne may, as appropriate:

Provide replacement parts
Arrange repair
Replace the affected product
Provide another mutually agreed remedy
Authorize a return and refund

The appropriate resolution will depend on the nature of the issue.

Vehicle Fitment

Many CampOne products are designed for specific vehicle configurations.

Customers are responsible for providing accurate vehicle information when ordering, including, where applicable:

Vehicle manufacturer
Model
Model year
Bed length
Cab configuration
Factory or aftermarket modifications

A product generally cannot be returned after installation simply because it does not fit when the fitment issue results from incorrect or incomplete vehicle information supplied by the customer.

If you are uncertain about compatibility, please contact CampOne before ordering.

Pre-Orders and Deposits

Certain CampOne products may be offered on a pre-order or deposit basis.

The payment, cancellation, and refund conditions applicable to a pre-order will be disclosed at checkout, on the applicable product page, in the quotation, or in the order confirmation.

For products involving production scheduling, customization, special procurement, or inventory allocation, cancellation rights may change once the order has entered production, customization, procurement, or fulfillment.

Any non-refundable deposit or cancellation restriction will be disclosed before or at the time the order is accepted.

If CampOne is unable to fulfill an accepted pre-order, any refund due will be processed in accordance with the applicable order terms and law.

Custom and Special-Order Products

The following products are generally not eligible for return unless defective, damaged in transit, incorrectly supplied by CampOne, or otherwise required by applicable law:

Custom-manufactured products
Special-order products
Products manufactured to customer-provided specifications
Custom dimensions or configurations
Custom finishes or colors
Customer-requested modifications
Special vehicle-fitment configurations not normally stocked
Products altered or modified after delivery

We will identify custom or special-order conditions during the ordering process whenever applicable.

Installed or Modified Products

Products that have been:

Installed
Mounted
Drilled
Cut
Welded
Wired
Modified
Refinished
Altered
Used on or off road

are generally not eligible for return.

This restriction does not eliminate any rights you may have regarding a verified manufacturing defect or other rights provided by applicable law.

Sale and Final-Sale Items

Products specifically identified as Final Sale are not eligible for return unless defective, incorrectly supplied, or otherwise required by applicable law.

Promotional or discounted products that are not expressly marked Final Sale remain subject to the eligibility requirements stated in this policy.

Exchanges

If you would like a different CampOne product or configuration, please contact us before returning your existing product.

In most cases, the fastest way to complete an exchange is to:

Obtain authorization to return the original product.
Complete the approved return.
Place a new order for the replacement product.

Any difference in product price, taxes, freight, or other charges will apply to the replacement order.

Refunds

Once an authorized return is received, CampOne will inspect the product and confirm whether the return meets the requirements of this policy.

We will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method, subject to any applicable deductions permitted under this policy.

CampOne will normally initiate an approved refund within 10 business days after completing the return inspection and approval process, or sooner where required by applicable law.

Your bank, credit card issuer, financing provider, or payment processor may require additional time to post the refund to your account.

If more than 15 business days have passed after CampOne confirms that your refund has been issued, please contact:

info@camponecamper.com

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

An in-stock order may be cancellable if it has not yet entered the shipping or fulfillment process.

Orders that have already shipped cannot normally be canceled and will instead be handled under the applicable return process.

Pre-order, custom, special-order, or made-to-order products may be subject to separate cancellation conditions as described above.

Refunds for Shipping Delays or Non-Delivery

CampOne will provide shipping or availability estimates where applicable.

If an order cannot be shipped within the timeframe communicated to you, we will address the delay in accordance with applicable U.S. law and the terms of your order.

Federal rules generally require online sellers to ship within the promised timeframe and, when applicable, give customers appropriate options when shipment is materially delayed.